If you're involved in the Salesforce ecosystem, you'll know that AppExchange hosts over 6,000 apps and consultant listings to help customers of Salesforce to transform their businesses. If you're not already familiar with AppExchange, it's the leading enterprise cloud marketplace and helps drive results fast and extends a business' Customer 360. It currently has 9 million installs and 90% of Fortune 500 companies use AppExchange solutions.

With the addition of AppExchange Chat and Trusted Reviews, customers can now connect with partners directly without having to leave AppExchange. This can make customer interactions easier and quicker and with the help of Trusted Reviews, customers can be assured that their installations are safe and will be exactly what they need.

The AppExchange chat now enables various features that allows customers to chat with experts and have questions answered without leaving the AppExchange. These answers can help businesses make more informed decisions quicker and easier.

Deciding on which business solutions to choose can be difficult and choosing the correct one for a particular business can be even harder. With the Trusted Reviews feature of AppExchange, companies can select which solutions best fit their business needs confidently.

There are several ways that a reviewers' Salesforce expertise is shown. One being a 'Salesforce MVP', this is a Salesforce community member that has been recognized by Salesforce for their expertise and leadership. The second status is a 'Trailhead Ranger'. This is someone who has taken courses in the Trailblazer platform becoming more experienced within Salesforce. And lastly, a 'Top Reviewer', this is a community member who makes enough contributions on the AppExchange by initiating conversations and encouraging others to make informed decisions.

Salesforce's AppExchange is renowned for connecting customers and partners in a single platform. With the new features of AppExchange Chat and Trusted Reviews, this process can be sped up and enables more confidence with their business decisions.

It's clear that Salesforce are constantly looking for ways to improve their current features and with AppExchange Chat, Trusted Reviews and the Media Cloud's Advertising Management (see our last blog), it seems they're on a roll!