I am working exclusively with a well known global Salesforce Customer who are one of the largest Data360 users in the UK, that are looking for a Salesforce Data360 Owner to join their team, working across the design and development of their Salesforce platform.
This role will own the product vision and delivery across the Salesforce ecosystem, engagement, marketing effectiveness, and service excellence through Core, Marketing360, Data360, and Agentforce. You’ll translate strategy into measurable outcomes, leading hands-on product development that delivers real business impact at pace.
Key Responsibilities:
- Define and own the Salesforce product vision and roadmap across marketing, service, and commercial use cases.
- Lead the development of data products within Data360, including identity resolution, consent management, and audience segmentation
- Design and implement Agentforce use cases, ensuring governance, safety, and alignment with brand standards
- Drive marketing activation through Marketing 360, including journey orchestration, audience targeting, and performance tracking
- Oversee Core CRM foundations, including data models, case management, and next-best-action capabilities
- Ensure privacy, compliance, and data governance are embedded across all solutions
- Define and track success metrics, using data and experimentation to continuously optimise performance
- Collaborate with cross-functional stakeholders including marketing, service, data, legal, and external partners
Experience and Qualifications:
- Proven experience as a Product Manager delivering customer data, marketing automation, service, or AI-driven products
- Experience delivering at least 1 Data360 project.
- Experience with customer data platforms, including identity resolution, consent management, and real-time data activation
- Understanding of designing AI/agent-driven experiences, including governance, safety, and user interaction models
- Ability to work across multiple stakeholders and functions, with strong communication and decision-making skills
Benefits:
- Generous Annual Leave allowance
- Private Healthcare
