I'm working with a worldwide name who have just implemented Salesforce Sales and Service Cloud across their business. This company are a leading logistics firm, and have over 1000 users.
As a Support Desk Administrator, you'll work closely with the business users to resolve issues efficiently and improve the user experience.
Key Responsibilities:
- Provide first and second line support for Salesforce users across the business
- Manage Salesforce user accounts, profiles and permissions
- Resolve user issues and service requests
- Maintain support documentation, guides and articles
Experience and Qualifications:
- Experience supporting Salesforce users in a business environment
- Strong understanding of Salesforce administration tasks
- Experience working with ticketing systems
- Salesforce Administration Cert (Desirable)
