Salesforce Product Owner

We are exclusively partnered with a world leading professional services business who provide a 5-star service to some of the worlds leading companies. Operating in this space for over 20 years has seen them rise to the top of their sector as the go-to for many leading businesses.

The Salesforce Product Owner position is vital to the business as they look to embark on a huge global Salesforce project, primarily involving Sales Cloud and Marketing Cloud, with a number of additional 3rd party product connected to the platform. As the product owner, you will work heavily on designing, building and implementing Salesforce solutions from a declarative point for a global user base consisting of 100+ users. 

Key Responsibilities:

• Scope and build declarative solutions within Salesforce, utilising flows to automate processes
• Partner with stakeholders of all levels across the business to define the Salesforce roadmap Proactively identify Salesforce updates and ways to improve Salesforce 
• Gather requirements from multiple internal departments alongside global teams 
• Develop and manage key performance indicators (KPIs) to track the success of the CRM and its impact on business goals. 
• Generate reports and dashboards to provide data-driven insights to stakeholders and inform strategic decision-making.

Experience and Qualifications:

• The ability to translate customer and business needs into actionable product requirements.  
• Strong product management skills to manage the CRM product roadmap and ensure successful delivery.  
• Excellent communication and interpersonal skills to build strong relationships with stakeholders across the organisation. 
• Ability to think strategically and understand the impact of CRM on overall business performance. 
• Passion for technology and a commitment to continuous improvement of the CRM. 
• Ability to prioritize clearly based on value and feasibility 
• Experience analysing CRM data to identify trends, insights, and areas for improvement. 
• Experience working with technical teams and understanding basic technical concepts related to CRM systems. 
• The ability to manage CRM implementation and improvement projects effectively.