We are currently working with one of the biggest companies in the UK who provide an important service to thousands of people on a daily basis. Behind this service is Salesforce, powering the business across multiple internal teams to drive them towards further success. They have an excellent internal team comprised of a Salesforce Lead, Salesforce Admin team and in-house Salesforce Developer team.
The role of Salesforce Manager will be to primarily oversee and manage the Salesforce org focused on Service Cloud. This area is vital the business and will soon be greatly advanced with the implementation of Agentforce and a focus around AI tools to enhance the service function.
Key Responsibilities:
- Establish and enforce engineering best practices, development standards, and governance processes to ensure quality, scalability, and reliability of the platform.
- Lead platform and release planning, managing technical dependencies and delivery milestones in collaboration with delivery and architecture leads.
- Monitor and optimise platform performance, ensuring high availability, scalability, and efficient use of resources.
- Build and lead a high-performing internal Salesforce engineering team, including hiring, onboarding, and talent development.
- Act as a liaison between engineering and key business stakeholders, ensuring clear and consistent communication of priorities, expectations, and progress.
- Leading the growth of an internal Salesforce engineering team, including hiring, onboarding, and establishing a high-performance culture.
- Designing and delivering a cutting-edge Salesforce solution for HL's Contact Centre, using technologies like Service Cloud, Service Cloud Voice, Einstein AI, and Data Cloud.
Experience and Qualifications:
- Excellent experience with Service Cloud.
- In depth knowledge of Agentforce and AI capabilities within a service driven setting.
- Experience managing implementations and driving best practices.
- Excellent problem-solving, analytical, and troubleshooting skills.
- Strong project management skills and the ability to manage multiple projects simultaneously.
- Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
- Salesforce Certified Administrator.
Benefits:
- Remote first working pattern (1x monthly team meet-ups).
- Annual bonus.
- Excellent pension scheme.
- Health care.
- Income protection.
