We are working alongside a Salesforce Powerhouse that specialises in empowering businesses to thrive with Salesforce. As a leading Salesforce partner, they are dedicated to delivering exceptional value through innovation, technical excellence, and an unwavering commitment to their clients.
They’re on the hunt for a Salesforce Technical Managed Services Lead to take ownership of our Managed Services practice, ensuring they consistently deliver reliable, high-quality support and enhancements for their clients' Salesforce environments.
The Salesforce Technical Managed Services Lead will be at the forefront of client relationships, ensuring their Salesforce platforms run efficiently and evolve with their needs. You’ll play a pivotal role in delivering outstanding technical support and innovation. This is a role that combines strategic planning, hands-on technical expertise, and a passion for service excellence.
Key Responsibilities
- Lead Managed Services Delivery: Oversee day-to-day operations of client Salesforce platforms, ensuring high availability, compliance, and performance.
- Develop Client Solutions: Act as a technical advisor, designing scalable solutions and proactively recommending improvements to align Salesforce environments with business goals.
- Manage a High-Performing Team: Lead, mentor, and inspire a team of administrators, developers, and consultants, fostering collaboration and excellence.
- Ensure Service Excellence: Define and monitor SLAs, implement best practices, and deliver consistent, high-quality service.
- Drive Technical Oversight: Troubleshoot complex issues, resolve escalations, and guide Salesforce customisations and integrations.
- Support Growth and Optimisation: Identify opportunities for automation, efficiency improvements, and adoption of emerging Salesforce technologies.
- Collaborate and Communicate: Build strong relationships with clients and stakeholders, ensuring transparency and trust through regular reporting.
Experience & Qualifications
- Technical Mastery: Deep knowledge of Salesforce architecture, administration, development (Apex, Lightning Web Components, APIs), and integration patterns.
- Proven Leadership: Experience managing support/managed services operations.
- Client-focused mindset: A track record of delivering exceptional client experiences and meeting or exceeding service commitments.
- Problem-solving skills: Ability to resolve complex Salesforce issues and provide innovative solutions.
- Strong Communication: Excellent verbal and written communication skills, able to convey technical concepts to non-technical stakeholders.
- Desirable Experience: Familiarity with ITIL frameworks, DevOps practices, and tools for monitoring and managing Salesforce environments.
- Certifications: Salesforce certifications such as Administrator, Advanced Administrator, Platform Developer I/II, or Architect credentials are a strong plus.
Benefits
- Innovative Work - Be part of a dynamic team solving real-world challenges for clients across diverse industries.
- Growth Opportunities - Access ongoing training, Salesforce certifications, and career advancement pathways.
- Supportive Culture - Join a collaborative, forward-thinking environment that values teamwork and innovation.
- Flexible Work Environment - Enjoy work-life balance with hybrid or remote working options.
- Competitive Rewards - Attractive compensation package, including bonuses, benefits, and perks.
